Job description
Plan Academy is a growing online training company that helps large-scale construction & engineering companies worldwide improve their project management abilities. Plan Academy’s online video courses on construction project management are well-received around the globe and our membership site helps companies and individuals when they are stuck.
Plan Academy is looking for a Learning Support Specialist with project controls experience to help our customers have an incredible experience learning with us.
- Are you a project scheduler or project coordinator with a desire to help others learn, grow and succeed?
- Are you helpful and resourceful?
- Do you have solid experience with Microsoft Project or Primavera P6?
- Are you a natural coach?
- Do you enjoy sharing your experience with others?
- Are you super with software?
- Are you resourceful and self-sufficient?
If you answered “yes” to at least half of these questions… we should talk.
Key responsibilities include:
- Reach out to learners regularly over the phone, through email and live chat
- Answer learner questions around Primavera P6, project scheduling & project controls
- Help learners gain exceptional value from our training courses
- Onboard and train new customers on our learning platform
- Build strong relationships with customers and become their “go-to” person
- Lead our online Community by engaging with customers and providing helpful resources
- Create and update customer success guides to standardize and optimize our processes
- Analyze learner needs and focus on customer retention
- Help plan, manage and execute customer success initiatives
- Be knowledgeable of Plan Academy courses and our platform as they evolve
- Track KPIs on a regular basis and present reports
- Reduce revenue churn
- Devise solutions to any and all problems that arise and find creative ways to delight customers
- Contribute to the overall growth of the company by…..
- ….ensuring learners have an incredible experience with Plan Academy
This job might be for you if you:
- Have a 2+ years working as project scheduler or planner
- Have solid experience with Primavera P6 software
- You have completed a university degree or college diploma
- You have exceptional communication (written and verbal) and interpersonal skills
- You are a natural at connecting with others and have excellent phone skills
- You pay strong attention to detail
- You are an active listener who practices empathy
- Connecting with people is second nature to you
- You are very organized and able to efficiently manage many tasks
- You are confident in handling difficult situations and conversations
- You love working with software and are a very adept with technology
- You have a strong desire to see customers succeed and are willing to go beyond customer expectations
A few of the tools we use on a daily basis include LinkedIn, WordPress, Excel, Slack, Hubspot and Google Suite.
Bonus if:
- Live in the Greater Toronto Area and can work occasionally in our Hamilton, ON office
Plan Academy is up and coming with a strong momentum in our niche. We’ve recently established a new office & video studio space in Hamilton, ON. This is a chance to be part of a growing team of technology-savvy professionals who want to create something outstanding and make a difference through our products.
We want you to grow, contribute, and have fun here! We know the biggest investment we can make is in each other, so we provide:
- A competitive salary
- Flexible hours
- Flexible paid time off
- Health Care Spending Account
If this sounds exciting to you, we hope you’ll get in touch, so we can continue to build a great company and product together!
HOW TO APPLY:
Please attach
- Create a 1-2 minute video explaining why you’re the perfect candidate for the role.
- a 1-2 page resume to be considered for this role. Be sure to use the phrase “as seen on TV” in your description of your work.
Apply by email to careers@planacademy.com.